No matter what they say, your problems are your support tech’s problem. How you behave during this time of crisis lends to the service you end up with and by using these eight pointers you can stop driving mommy and daddy to drink. Save your support tech and get everyone back to smiling again.

You don’t want to admit it, but you know that it’s true. Sometimes, it is not even intentional and just happens. We also tend to call them “mistakes” to soften everyones’ feels. You do it, I do it, everyone does it. Let’s talk about it.

Sometimes your mail ends up in their SPAM folder, and you wonder why. No one seems to know why a legitimate mail going from point A to point B could get… lost. But there’s a simple reason why. You’re here. Let me tell you why.