No matter what they say, your problems are your support tech’s problem. How you behave during this time of crisis lends to the service you end up with and by using these eight pointers you can stop driving mommy and daddy to drink. Save your support tech and get everyone back to smiling again.

You don’t want to admit it, but you know that it’s true. Sometimes, it is not even intentional and just happens. We also tend to call them “mistakes” to soften everyones’ feels. You do it, I do it, everyone does it. Let’s talk about it.

There are tales we all can tell of times when things have went oh, so right, and then became a tragic tale of events that turned oh, so wrong. The levels of wrong are relative, but when you have to dust off and polish your resume on short notice, you know you’ve screwed up. This is that story.